Shipping & Returns
RETURNS & EXCHANGES
The Policy outlined below is for KOVIN online purchases only.
The KOVIN team wants you to love your purchase. If for any reason you are not completely satisfied with your item(s), please contact us immediately at firstname.lastname@example.org with the order number and reason. We are happy to advise regarding fit and fabric, and would love to help you find your ideal Kovin piece.
We accept exchanges or return requests for store credit placed within 7 days of order delivery. Requests placed after the 7-day window will not be authorized. KOVIN is not currently offering refunds.
Upon confirmation, we will issue you a return shipping label to complete your return or exchange. The item must be sent back with the original packaging and in un-worn condition within 10 days of receiving the return label. KOVIN reserves the right to use discretion against any returns that show wear or damage to the item or are received after the return window.
Sales tax is charged on orders placed within New York State.
We accept Visa, MasterCard, American Express and PayPal.
All items not indicated as “Ready to Ship” are made to order in the garment district of New York City and will ship within 20-25 business days of purchase. For rush orders, please contact email@example.com
We offer free standard shipping on domestic orders within the 48 contiguous United States of America. All economy domestic orders are shipped via the United States Parcel Service (USPS). We offer international shipping.
We respect your right to privacy. KOVIN will not rent, share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.
User conditions of use. All trademarks, service marks, trade names and photography are the property of KOVIN. No use of these may be made without the prior written consent of KOVIN except to identify the products or services of KOVIN.